![]() ![]() I responded that for them that term was an oxymoron and that they should take a lesson from Apple who have recently given me fantastic service when they had an oppotunity to do so. ![]() A commonly seen issue with Western Digital My Passport hard drives is that sometimes you cannot access the drives data. They sent me a customer service questionnaire. Symptoms of being unable to get into WD My Passport external hard drive If youre one of the Western Digital hard drive customers and happen to use the My Passport type, you must be interested in this post. My mac is registering it as: Vendor-Specific Device: Product ID: 0x1617 Vendor ID: 0x13fd (Initio Corporation) Version: 1.00 Speed: Up to 480 Mb/sec Location ID: 0xfd100000 Current Available (mA): 500 Current Required (mA): Unknown (Device has not been configured) It doesn’t know what to do with it, hence why it cannot mount the drive. ![]() In case anyone is interested, I think the issue is related to how the device presents itself to the OS after the firmware has been upgraded. My drive is full of data though so replacing it is not an option, I actually need WD to provide some software that will fix the firmware on it so that I can access it again. I’ve submitted a support e-mail and so am hoping something constructive will come of it. I’m a bit shocked to find that this problem was reported a week ago and the firmware is still available to download.
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